We would like to reassure customers that we're working hard to continue to provide services during this challenging time. Although we are making changes to the way we work, with the majority of our staff working from home, we are still available to take your calls and respond to emails. At present, we hope customers will not experience any significant disruption to services. For further help please read our Coronavirus (COVID-19) FAQs. Read FAQs >

Contact Us

Contact us by phone

Customer Service

0344 381 6530

The opening hours are:

Monday - Friday 9am to 6:00pm
Saturday: 9am to 2pm

Quotes & Renewals

0344 381 6530

The opening hours are:

Monday - Friday 9am to 7pm
Saturday: 9am to 2pm
Sunday: 10am to 2pm

Contact us by post

FREEPOST NW 5264 2 The Causeway Bishop's Stortford Hertfordshire CM23 2ZD

Contact us by fax

Please send your fax to

0872 115 2735

Be sure to include all information relevant to your enquiry, and your client reference number where appropriate.

Frequently Asked Questions

You might find the answer to your question here.

Find out more

Contact us by email

Email us directly on [email protected] or alternatively, fill in our contact form below

Claims information

To report a claim call 0344 381 4462
(lines are open 24/7)

Contact us using our contact form

Please fill in our contact form below, filling in all fields as accurately as possible. Alternatively, email us directly on [email protected]


For further information and contact details, please visit the relevant page listed below :

Breakdown Information

If you purchased our HIC Rescue breakdown package at the start or the renewal of your policy, please call one of the following numbers, depending on your circumstances:

I am a HIC Rescue customer who purchased my new policy on or after 14th March 2016 or renewed my policy on or after 1st April 2016

I am a HIC Rescue customer who purchased my new policy before 14th March 2016 or renewed my policy before 1st April 2016

HIC Rescue operates 24 hours a day, 365 days of the year. The service can only be used if it has been paid for and has been in effect for more than 24 hours. European cover is restricted to a total of 60 days' use outside of the UK and a maximum of 60 days per trip. Any journey over 60 days in length will have no cover for the duration of the trip. If you are taking your vehicle abroad, please ensure hat we are notified so that you are covered correctly for your trip under your insurance policy. You can contact us by telephone or by email (ensuring that you provide a contact number so that we can call you with any queries).

Compliancy Notice:

HIC is authorised and regulated by the Financial Conduct Authority and we will arrange and administer your insurance which is underwritten by selected insurers. When speaking to one of our advisors please take care to answer all questions accurately as incorrect information may invalidate your insurance. Any general and or personal information you provide will be held and used by both HIC and your insurers to process and administer your insurance.